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Store Policies

Cylinder and Slide, Inc 245 East 4th Street, Fremont Nebraska 68025

Custom Work Policy

We guarantee our work when the firearm is shot with factory ammunition.We cannot guarantee our work with non-commercially reloaded ammunition

General Info

Stippling or checkering on an alloy frame will require additional finish work such as Cerakote, and is an additional expense.

We do not remove barrels from alloy frame revolvers as in our experience there is a very high probability the frame will crack. This applies to work such as setting the barrel back to tighten up the barrel to cylinder gap

Our standard test fire fee is $ 44.50 and this applies to the majority of the work we do as we make sure that your firearm is working properly before it leaves our shop

If you are sending your pistol in please remember to send in a gun lock to satisfy ATF regulations. The lock does not need to be applied, it just needs to be included

If you order custom or repair work on line, keep in mind that we are booked ahead and we will call for your pistol when we are ready to take your pistol in

Welcome!

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing. Please note Cylinder and Slide will not accept returns that have been modified or fitted. Small cosmetic marks from installation are acceptable for returning.

Delivery Information

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.

Prices

Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone, e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially, and effectively.

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